Shipping Costs

• Orders within the EU from 139.90 € → free shipping
• Orders within the EU under 139.90 € → Shipping costs: 4.95 € – 6.95 €
  The final shipping costs depend on the respective delivery location or delivery address.

• Orders from 139.90 € → free shipping
• Orders under 139.90 € → Shipping costs - 7.95 €

*Note: In certain regions, higher shipping costs may apply. The exact costs will be displayed to you at checkout after entering the delivery address.

• Shipping costs: from 9 €. The exact costs will be automatically calculated at checkout after entering the delivery address.
• Shipping partner: Delivery is carried out by the Swiss Post (Swiss Post).
• Customs fees: Since Switzerland is not part of the EU, all shipments are subject to additional customs fees. Unfortunately, we cannot specify the exact amount in advance. These fees are charged directly to the recipient and must be settled before delivery.
• Delivery time: approx. 10–12 days.

*Note: Delivery to forwarding addresses
For delivery to package forwarding services or third-party addresses (in Germany), the shipment is considered delivered as soon as it has been delivered to the specified address.
From this point on, the customer bears the risk. Liability for further shipping or loss is excluded. A signed proof of delivery (POD) from the recipient is not issued in such cases.

How long is the delivery time?

The delivery time in Germany is approx. 3-5 working days.

Which shipping service providers do we work with?

We have entrusted the shipping of our products to the shipping service providers GLS and DHL. DHL deliveries are currently only available within Germany.
With GLS or DHL, you can receive your packages flexibly and conveniently or have them received by an authorized person. In addition, you have various options to manage your shipment or redirect it if necessary.

What should I do if the product has not arrived within the specified delivery time?

We strive to deliver all packages within the specified delivery time. If this has not happened in your case, please contact us at kundenservice@komfortkissen.de

Customs fees & taxes for orders from non-EU countries

Customers from the United Kingdom, Norway, Switzerland, and other non-EU countries: All shipments imported into your country may be subject to customs fees, taxes, and handling charges, which vary depending on local regulations. These costs are not included in our product prices or shipping charges and must be settled by the recipient before delivery. Since customs regulations differ from country to country, we recommend checking with local customs authorities about potential costs.

Customers from the United Kingdom, Norway, Switzerland, and other non-EU countries: we ask you to organize returns independently. Unfortunately, we cannot cover the resulting shipping and customs costs. Since customs regulations vary by country, we recommend informing yourself in advance with the relevant authorities about possible fees.

The delivery arrived damaged.

We strive to package the KomfortKissen so that it arrives in perfect condition. If your package has been damaged, please send us a photo to kundenservice@komfortkissen.de and we will do our best to find a solution as quickly as possible.

I am not satisfied with the product received.

You can return the ComfortPillow within 14 days without giving any reasons. Please note that only clean and undamaged products can be returned. Otherwise, a penalty will be charged.
Other items from us can be returned within 14 calendar days of delivery for a refund of the purchase price. The customer is entitled to a money-back guarantee ONLY if the goods have not been used, not been unpacked, and are in their original condition.
All costs for the return are to be borne by the customer.
The customer should inform us about their return request. Please contact us: kundenservice@komfortkissen.de

100 Night Trial Guarantee

You have the opportunity to test our comfort mattresses and mattress toppers for 100 nights risk-free in your own home. If you do not receive the expected comfort, we give you the option to return the mattress or topper and receive a refund of the paid amount.
*The special offer applies to orders placed from January 24, 2025.

Please note that the cost of returning the topper is borne by the customer.
In the case of returning the mattress, the customer is responsible for organizing it independently. The return costs are borne by the customer. The trial period begins on the day the product is picked up. The trial period begins on the day the product is picked up.

I received the wrong product.

If something went wrong with your delivery, please send us a photo to kundenservice@komfortkissen.de and we will strive to find a solution as quickly as possible.

Register return (Return Center)

To initiate a return, please register your return through our return center: Insert link to return center

After registration, you will receive all further instructions for the return.

Refund Method

Within the statutory withdrawal period of 14 days, the refund will generally be made via the original payment method.

After the 14-day withdrawal period has expired, the refund can be made in the form of Store Credit depending on the agreement.

Once a refund in the form of store credit has been issued, a subsequent conversion into a cash refund is excluded.

Refund of shipping costs

If you return a product due to a defect, poor quality, or damage, we will also refund the shipping costs.

If you return the product for personal reasons and there are no visible defects, we will refund the product price, but not the shipping costs.

Processing time of the refund

The refund or cancellation of the invoice can take up to 14 days after receipt of the return.

If you have not received a refund after this period, please contact our customer service at: kundenservice@komfortkissen.de

Shipping of the Return

Please note:

• Returns must be delivered directly by courier to the address specified on the return label.
• Shipments delivered to a parcel station, a parcel shop, or for self-collection cannot be accepted by us and will be automatically returned to the sender.