Medical Notice and Disclaimer

Our products are comfort products — not medical devices. What that means for you.

Help & FAQAnswers about ordering, payment, toppers, mattresses and pillows.To the frequently asked questions → Product warrantyWarranty periods, trial period, and care instructions for our products.To the product warranty → Customer serviceQuestions about an order, complaint, or warranty — write to us, please include your order number.E-mail to customer service →

Status: March 2026

The information provided on this website is for general informational purposes only.Our products are not medical products and are not intended to diagnose, treat, cure, or prevent any disease. They do not replace medical advice or treatment.The effect of our products may vary from person to person.For existing health complaints or uncertainties, we recommend consulting a doctor or medical professional.Testimonials and customer opinions represent individual assessments and are not a guarantee of specific results.By using this website, you acknowledge these notices.

Still have questions? We are happy to help you personally.

kundenservice@komfortkissen.de

Notes and disclaimers

2. The 100-night trial period applies exclusively to the following products:

Premium Komfort Matratze
Classic Komfort Matratze
Premium Komfort Topper

The trial period begins on the day the product is collected by the customer or by the delivery person. In the event of a return, the customer arranges the return shipment themselves and bears the return shipping costs incurred. You will find further details in our warranty conditions (clause 2).

3. The delivery time within Germany is generally 2–5 working days. Shipping costs are calculated on the basis of the delivery address and the order value and are displayed at checkout before the order is completed. Free shipping from an order value of 139 € applies to deliveries to Germany and Austria. For deliveries to all other countries the shipping costs are shown at checkout. For deliveries outside the EU, additional customs duties and import charges may apply, which are to be borne by the recipient.

4. Payment by installments is processed via Unzer and is available subject to a successful credit check. You can pay for your order in 3, 6, 9 or 12 interest-free and fee-free installments by direct debit – from a minimum order value of 100 € up to a maximum of 5,000 €. The specific monthly installment amount is calculated and displayed by Unzer at checkout. You will find further information in our General Terms and Conditions. Subject to a successful credit check.

5. The statement “430,000+ customers” is based on the total number of unique customer records in our shop system, accumulated since the company was founded across all European markets. Each record corresponds to a verified order placed by a buyer. “5-star reviews” refer to customer reviews published on our websites as well as on external platforms and sales channels. Only buyers with a completed order can submit a review. Individual experiences may vary.

* Number of reviews: as of July 27, 2026, updated daily. You will find all customer testimonials at komfortkissen.de/pages/erfahrungsberichte.

5. The offer is valid only during the promotion period from 02.11.2026 up to and including 08.11.2026, 23:59 (German time) and only while stocks last. From an order value of €149 you get 1 Wolkenkissen + sleep guide for free, from €209 2 Wolkenkissen + sleep guide. Only the products you buy count towards the order value, without free gifts and gift cards.

The gifts are added in the cart and set to €0 automatically. You can choose the Wolkenkissen in any size in stock. The sleep guide (e-book, PDF, in German) is sent by email after your order. Values shown are the current shop prices of the gifts. Cannot be combined with discount codes on the whole order.

The countdown refers only to the duration of the promotion. Our terms and conditions apply.

Products

Collections

Pages

Medical Notice and Disclaimer

Notes and disclaimers

Cart